Frequently Asked Questions

Related FAQs

Backflow -- Why are commercial customers required to have backflow prevention assemblies on domestic, irrigation and fire protection services?

Bidding -- How do I bid on a project?

Consolidation -- Are there any plans to consolidate Washoe County's water business with TMWA?

Construction Water -- Can construction water be pulled off flush valve assemblies?

Construction Water -- Can hydrants be used for construction water?

Contact Us -- How can I contact TMWA?

Contact Us -- What is the address of the local office?

Customer Service -- Are there opportunities for customers to have a voice in TMWA issues?

Customer Service -- I am moving. Who do I contact to update my billing information or cancel my water service?

Customer Service -- Why do I mail my payments to an Arizona address?

Growth -- Is the water saved by current residents used for new development?

Growth -- What happens to any water saved through conservation? Does it go to serve growth?

Outside Watering -- Are there any restrictions to using my drip irrigation?

Outside Watering -- When can I water my lawn?

Outside Watering -- Why are we encouraged not to water when it's windy?

Outside Watering -- Why can't we water from noon to 6:00 p.m. from Memorial Day through Labor Day?

Outside Watering -- Why do we do Assigned-Day Watering?

Responsible Water Use -- How much water does an average household use per year?

Responsible Water Use -- Where can I get information on water-efficient landscaping in the Truckee Meadows?

Responsible Water Use -- Who do I contact if I need to report someone using water irresponsibly?

Responsible Water Use -- Why is my bill so high?

Service Disruption -- Will I be contacted in the case of a planned service disruption?

Service Distruptions -- Why do service disruptions occur?

Water Bill / Bill Payment -- As a customer, what can I do to help TMWA keep rates in check?

Water Bill / Bill Payment -- Can I make payment arrangements on my monthly bill?

Water Bill / Bill Payment -- Can I pay my bill at grocery stores?

Water Bill / Bill Payment -- Can I pay my bill directly out of my bank account?

Water Bill / Bill Payment -- Does TMWA have a drop box?

Water Bill / Bill Payment -- Please explain the different charges on my water bill.

Water Bill / Bill Payment -- What is the regional water management fee?

Water Bill / Bill Payment -- What is the Right-of-Way Toll?

Water Bill / Bill Payment -- Why do I mail my payments to a Arizona address?

Water Bill / Bill Payment -- Why is my bill so high?

Water Meters -- How can I find out more about water meters?

Water Meters -- I'm currently billed on a flat-rate. Will I save money on the metered rate?

Water Quality -- How can I get my water tested?

Water Quality -- Do I need to purchase a water filtration system?

Water Quality -- Does TMWA staff call to test my water?

Water Quality -- How do I find out more about water quality?

Water Quality -- How does TMWA purify the water?

Water Quality -- I have a new dishwasher and want to know the hardness of water.

Water Quality -- I have white flakes in my faucet's aerator and flakes occasionally show up in my hot water. What is this?

Water Quality -- If the water is safe to drink, why do we always hear news about how the water is contaminated?

Water Quality -- Is there arsenic in our water?

Water Quality -- My water is dirty or is brown. What is going on?

Water Quality -- My water tastes or smells different. What can I do?

Water Quality -- What if I have a severely compromised immune system?

Water Quality -- What methods of emergency disinfection of drinking water are available?

Water Quality -- Who can I contact if I have water quality questions?

Water Quality -- Why would the pipes have any sediment in them, why would they have to be flushed, and how can I get rid of the dirty water?

Water Rights -- How much water is in an acre-foot?

Water Rights -- If I dedicate water rights to TMWA, why do I still have to pay a monthly water bill?

Water Rules and Rates -- As a customer, what can I do to help TMWA keep rates in check?

Water Rules and Rates -- What are TMWA's Rules?

Water Rules and Rates -- What is the regional water management fee?

Water Rules and Rates -- What is the Right-of-Way Toll?

Water Rules and Rates -- Why are fire services at a flat rate?

Water Service -- How much water is in an acre-foot?

Water Service -- I am moving. Who do I contact to update my billing information or cancel my water service?

Water Service -- What is TMWA's service territory?

Water Service -- Why do commercial customers need separate services for irrigation and domestic?

How do I identify a TMWA employee?

How was the amount of my water rights determined?

Residential -- I need to repair my plumbing; can I turn my own water on and off?

Water Quality -- I have white flakes in my faucet’s aerator and flakes occasionally show up in my hot water. What is this?

Water Rights -- How was the value of my water rights determined?

Water Rights -- If I am currently not using my water right, can I lose it?

Water Rights -- If I am currently not using my water right, is it possible for me to begin using the water right for irrigating my property?

Water Rights -- If I dedicate water rights to TMWA, why do I still have to pay a monthly water bill?

Water Rights -- If I sell my water rights, will my residential or business water be jeopardized in any way?

Water Rights -- Is there anyone else besides TMWA that I might sell my water rights to?

Water Rights -- What does TMWA do with the water rights they acquire?

What do I do during a service disruption?

Who do I contact in case of a service disruption?