Customer Services

New Business encompasses all new business inquiries as well as backflow, construction water, and tenant improvements to existing residential and commercial customers. Truckee Meadows Water Authority, (TMWA) has New Business Project Coordinators who process applications and oversee projects from customer's initial application to the actual start of construction. The coordinators track, monitor, and communicate to all the departments such as engineering, right of way and operations.

Once all the required information is given to the coordinators, they route projects thru parallel paths to water rights and engineering. This allows the review processes to occur simultaneously. After all fees have been paid, which may include water rights, the coordinators prepare a contract which is signed by the property owner, and release the work order drawings to operations. The customer must use TMWA approved contractors for all the applicant installed work; contact TMWA 48 hours prior to construction to schedule inspectors; and, have backflow required-testing within 10 days of inspection when applicable. The coordinators oversee this entire process and notify the customer of any issues relating to their project.

Types of projects:

1. Inquiries regarding nearest water facilities
2. Commercial construction
3. Residential construction
4. Subdivision design reviews
5. NAC-Nevada Administrative Code
6. Construction Water
7. Backflow retrofits
8. Water rights calculations/determinations

See Customer Service Page for Drawing Templates to be used on New Business and Capital Projects