A major upgrade to TMWA’s Customer Information System (CIS) will be implemented in the coming weeks.

Due to system upgrades, payments will not be taken between March 2 and March 8. While we update our system, no late fees will be assessed.

Among other things, the new system will offer customers convenient new payment options, redesigned bills, and enhanced water-use information. “The existing system has served our customers well—with incremental updates applied over the past 19 years,” explained Marci Westlake, TMWA’s manager of customer relations. “However, the need for newer, more capable technology has made the upgrade a necessity,” she added.

When the new system launches, customers will discover added online account management options and the flexibility to schedule and make payments in ways that the old system was never able to provide. “We feel these changes will definitely make your interactions with TMWA smoother and help you get the most out of the service we provide,” Westlake said.

TMWA’s CIS team is in the final phases of testing the system to ensure an easy transition for all customers. For now, there is nothing for you to do. This is just a heads-up. But starting next month, you will begin seeing some of the changes: from the way your bill looks, to your new online payment experience. Just keep an eye out for your new bill!