Call Customer Service at (775) 834-8080
or fill out our online form to be contacted by a Customer Service Representative.
- Monday through Friday, 7:30 a.m. to 5:30 p.m. 834-8080, option 2
- 24-hour emergency hotline (leaks, breaks, water outages) 834-8090
Please find TMWA's department contact information below.
| Department/Topic | Email or Phone | Web |
| Backflow | bkflow@tmwa.com or 834-8011 | Preventing cross-connections with our potable water supply |
| Bidding Opportunities | purchasingandbids@tmwa.com or 834-8134 | Check out our most recent bids |
| Board of Directors | tmwaboard@tmwa.com | Send your comments to the Board |
| Conservation | conservation@tmwa.com or 834-8005 | Responsible water use, indoors and out |
| Customer Services | Please fill out our online form or 834-8080 | Customer Service information |
| Construction Water | constructionwater@tmwa.com | Construction Water information |
| Engineering & Facilities Planning | engr@tmwa.com | 2010-2030 Water Facility Plan |
| Financial Information | finance@tmwa.com | View our CAFRs, CIP, and other financial facts and information |
| Human Resources | hr@tmwa.com or 834-8031 | Careers at TMWA |
| Media Relations | Frankie Vigil at GoodStanding Outreach or 829-2810 | GoodStanding Outreach assists TMWA with public relations, outreach and media relations |
| New Construction & Design Standards | newconstruction@tmwa.com or 834-8080, option 2 | Information for builders, contractors and engineers |
| Ombudsman | 848-0813 | Our ombudsman provides independent assistance to resolve customer concerns |
| Presentation Request | presentations@tmwa.com | We're available to speak at meetings and in the classroom |
| Right of Way/Easements | rightofway@tmwa.com or 834-8071 | Information on easements and surveying |
| Risk Management Claims | 834-8080, option 2 | Contact our claims representative |
| Rates & Rules | View our water rates and rules governing water service | |
| Water Quality | waterquality@tmwa.com or 834-8118 | Sampling, testing and our annual water quality report |
| Water Resources & Planning | Lots of information including our 2010-2030 Water Resource Plan | |
| Water Rights | waterresourceteam@tmwa.com or 834-8029 | Purchase and sales of water rights; dedication requirements |
| Water Supply/Storage | Truckee River flows & storage, Lake Tahoe storage levels |
