Contact Us

Call Customer Service at (775) 834-8080, fax at (800) 942-6879
or fill out our online form to be contacted by a Customer Service Representative.


  • Call Center hours: Monday through Friday, 7:30 a.m. to 5:30 p.m. 834-8080
  • Office hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.
  • 24-hour emergency hotline (leaks, breaks, water outages) 834-8090


Contact TMWA at 834-8080

Please find TMWA's department contact information below.

Department/Topic Email or Phone Web
or 834-8288
Preventing cross-connections with our potable water supply
Bidding Opportunities 
or 834-8134
Check out our most recent bids
Board of Directors Send your comments to the Board
or 834-8005
Responsible water use, indoors and out
Customer Services Please fill out our online form
or 834-8080. Fax: 1 (800) 942-6879
Customer Service information
Construction Water  Construction Water information
Engineering & Facilities Planning 2010-2030 Water Facility Plan
Financial Information View our CAFRs, CIP, and other financial facts and information
Human Resources or 834-8031 Careers at TMWA
Media Relations Marlene Olsen at GoodStanding Outreach
Office: 829-2810
Mobile: 772-0020
GoodStanding Outreach assists TMWA with public relations, outreach and media relations
New Construction & Design Standards 
or 834-8080
Information for builders, contractors and engineers
Ombudsman 848-0813 Our ombudsman provides independent assistance to resolve customer concerns
Presentation Request We're available to speak at meetings and in the classroom
Records For Public Records Requests
Right of Way/Easements 
or 834-8071
Information on easements and surveying
Risk Management Claims 834-8080 Contact our claims representative
Rates & Rules   View our water rates and rules governing water service 
Water Quality
or 834-8118
Sampling, testing and our annual water quality report 
Water Resources & Planning   Lots of information including our 2010-2030 Water Resource Plan 
Water Rights 
or 834-8029
Purchase and sales of water rights; dedication requirements
Water Supply/Storage   Truckee River flows & storage, Lake Tahoe storage levels