Quality. Delivered. Newsletter

January 2021 – Truckee River Fund Update – Smart About Water Quick Fact – Customer Satisfaction Results – Winter Tree Watering

February 2021 – New Customer Service Information System – Standing Advisory Committee Members Needed – Get a Great Summer Job at TMWA – Smart About Water Quick Fact

March 2021 – TMWA Launches New Customer Information System Featuring New Bill-Payment Features and Account Information

January 2020 – TMWA’s Core Purpose: Delivering High Quality Drinking Water

February, 2020 – Understanding Your Water Pressure – TMWA Water System by the Numbers – Join TMWA’s Conservation Team

March, 2020 – Smart About Water Day – Prescription Drug Roundup – Smart About Water Quick Fact – Online Landscape Guide Helps with Garden Planning – How to Identify a TMWA Employee Out in the Community

April, 2020 – COVID- 19 Update – Water Supply Update – Smart About Water Quick Fact – Payment Options

May, 2020 – COVID-19 Response – May Rate Increase Deferred – Landscape Guide – Watering Days – How to Identify a TMWA Employee

June, 2020 – Assigned Day Watering Postcard

July, 2020 – Water Quality Report – Plans: Smart About Water Fast Fact – Know Your Watering Days – When You See Water Being Wasted – Status of Our Drought Reserves.

August, 2020 – High-Quality-Water infographic – Real Time on SmartAboutWater.com – What to do When You Move – Smart About Water Quick Fact.

September, 2020 – Landscape Care – Winterization Workshops – Smart About Water Fast Fact – You Have a Voice at TMWA – Prescription Drug Roundup

October, 2020 – Water Environment Federation Recognizes TMWA’s Leadership – TMWA’s Bond Rating Upgraded – Many Ways to Pay Your Bill – Cold Weather Preparation

November, 2020 – TMWA’s 2020-2040 Water Resource Plan – New Restroom Facility Opens Along the River – TMWA Receives National “Utility of the Future Today” Award

December, 2020 – TMWA’s 2020-2040 Water Resource Plan Approved – Holiday Mail May be Slow – Smart About Water Quick Fact – Winterizaton Tips – Winter Tree Watering

January 2019 – TMWA Board Defers Rate Increase – Winter Tree Watering – Water Quality is Our Highest Priority – Smart About Water Quick Fact

February 2019 – TMWA’s Financial Management Success – Smart About Water Quick Fact – Join TMWA’s Conservation Team – Workshops and Tours Calendar – Update Your Contact Information With TMWA

March 2019 – TMWA’s Smart About Water Day on May 4 – Smart About Water Quick Fact – Prescription Drug Round Up – How to Identify a TMWA Employee Out in the Community.

April 2019 – Join us for Smart About Water Day on May 4 – TMWA’s Free Workshops Return This Spring – Water Supply Update

May 2019 – Remember Your Watering Days – Prepare Your Yard for Summer – Smart About Water Quick Fact – Report Water Waste – Audit Your Water Use – Attend a TMWA Workshop

June 2019 – Assigned Day Watering Postcard

July 2019 – Water Quality Report Available – Walking Tour of River School Farm – Smart About Water Quick Fact – Know Your Watering Days – When you see Water Being Wasted … – Prepare your Yard for Summer.

August, 2019 – smartaboutwater.com Features Water-Related News and Events – Smart About Water Quick Fact – Valley Wood Park Walking Tour – TMWA Water Treatment Plant and Hydroelectric Plant Tours

September, 2019 – Mt. Rose Water Treatment Plant – Smart About Water Quick Fact: TMWA Planning – Winterization Workshop – Get Social with TMWA

October, 2019 – TMWA Seeks Your Comments – Smart About Water Quick Fact – Prepare for Cold Weather – Water Quality is our Highest Priority

November, 2019 – Winterize Your Home – Truckee River Fund Update – Smart About Water Quick Fact – Holiday Mail Reminder

December, 2019 – Customer Satisfaction Results – Chalk Bluff Recognized by Partnership for Safe Water – Smart About Water Quick Fact – Protect Your Home During the Holidays – Holidays Can Cause Mail Delays

January 2018 – Customer Satisfaction Study Results – Water Quality: TMWA’s Highest Priority – Smart About Water Quick Fact – Don’t Forget to Water Your Trees – Best Time to Detect Leaks

February 2018 – New Displays Around Town – Join TMWA’s Summer Conservation Staff – Smart About Water Quick Fact – Update Your Phone Number in Our System – TMWA Seeks Your Input

March 2018 – Water Supply Update – Smart About Water Quick Fact – Prescription Drug Roundup – Ombudsman – Spring Workshops are Here!

April 2018 – Water Supply Update – Free Workshops – Drought Contingency Response Plan – Smart About Water Fast Fact

May 2018 – Know Your Watering Days – Summer Yard Prep – Report Water Waste – Water Supply Update – New Rates

June 2018 – Assigned Day Watering Card – Rather than our regular, monthly “Quality. Delivered.” newsletter, we sent customers an updated watering-times card with information about which days to water on and how to water efficiently

July 2018 – Water Quality Report – Tour of River School Farm – Smart About Water Fast Fact – Know Your Watering Days – When you see Water Being Wasted – Prepare Your Yard for Summer

August 2018 – New Chair and Vice Chair on TMWA Board – Smart About Water Quick Fact – Transfer Your Water Service if you Move – Tours of Hydroelectric Plants

September 2018 – TMWA Achieves Hydroelectric Record – Smart About Water Quick Fact – Winterization Workshop Schedule – Prescription Drug Round-up

October 2018 – Get Your Home Ready for Cold Temps. – Truckee River Fund Improves our Watershed – TMWA Wants Your Comments and Feedback

November 2018 – Get Your Home Ready for Cold Temps. – Smart About Water Quick Fact – Truckee River Fund Projects Approved – Smart About Water Day Scheduled for May 4, 2019 – Holidays Can Cause Delays in Mail

December 2018 – Infrastructure Projects: Mt. Rose – Smart About Water Quick Fact – Customer Satisfaction Results – Protect Your Home During the Holidays

January 2017 – TMWA Open Houses – Value of water – Winter tree watering – Leak detection – Drought reserves

February 2017 – Rate adjustment open houses – SAC members needed – Tour & workshop schedule – Avoid cross contamination

March 2017 – Drought-buster winter – Workshops – Water Quality – Board votes to not support fluoride bill

April 2017 – Truckee River Fund – Prescription drug roundup – Workshops – Building Women career fair – Aquifer Recharge Program

May 2017 – Summer yard prep – Smart About Water facts – How to identify a TMWA employee – Moving your water service

June 2017 – Be a good steward of the river – Smart About Water quick fact – TMWA bond refinance saves $15.9 MM – New infrastructure

July 2017 – 2017 Water Quality Report – Walking Tours Schedule – Smart About Water quick fact – TMWA wants your input – Get smart about water

August 2017 – Tours offered – TROA ensures strong water supply – TMWA Board elects Chair & Vice Chair – TMWA speakers available – Self water audit

September 2017 – Smart About Water Day – Winterization Workshops – Prescription Drug Roundup – Smart About Water quick fact

October 2017 – Winterize Your Home – Smart About Water Quick Facts – Payment Options – Holidays and Events

November 2017 – Summer yard prep – Truckee River Fund Projects – Holiday Mail Delays – Regional Emergency Alerts – Smart About Water Fact – Winterize Your Home – Avoid Cross Connections

December 2017 – Water Year in Review – Info-graphic

January 2016 – Water utility consolidation – Detect leaks – The value of your water – Your trees need water in the winter

February 2016 – Benefits of the Truckee River Operating Agreement – 2016 Tours & Workshops – Avoid cross connection in your home

March 2016 – Know what you use indoors before staring spring irrigation – Aquifer Recharge – TMWA’s annual financial report

April 2016 – Spring yard prep – Prescription drug roundup – Conservation champions – How clean is our water?

May 2016 – Assigned day watering – Turf Talk – Tree care – June workshops – How to identify TMWA employees

June 2016 – Why additional conservation is not necessary this summer – Turf Talk – Truckee River Fund projects – The value of your water

July 2016 – 2016 Water Quality Report – Turf Talk – The value of your water – TMWA wants your input – Check TMWA’s drought reserves online

August 2016 – TMWA facility tours – Check TMWA’s drought reserves online – TMWA Board elects Chair & Vice Chair – Turf Talk – Watering days

September 2016 – Winterization workshops – Turf Talk – The value of your water – Need a water expert to speak? – Prescription drug roundup – Check TMWA’s drought reserves online

October 2016 – Cold weather prep – The value of your water – Payment options – Check TMWA’s drought reserves online

November 2016 – Standing Advisory Committee needs volunteers – Drought response projects – Truckee River Fund approves projects – Holiday mail delays – Cold weather prep

December 2016 – Customer Satisfaction Study results – tmwa.com redesign – The value of your water – Protect your home during the holidays – Hydroelectric plant upgrade – Holiday mail delays

January 2015 – Responsible water use – Tracking our water supply – Winter tree watering – New phone and online payment system – Get social with TMWA

February 2015 – Welcome to 24,000 new customers – Meet TMWA’s new Board members and officers – Tours & Workshops – No rate increase planned for 2015 – Flat-rate conversion workshop schedule proposed – Get social with TMWA

March 2015 – Aquifer recharge is in high gear – 2014 conservation results – Compare your water usage – Standing Advisory Committee represents TMWA customers – The value of your water – Get social with TMWA

April 2015 – Save at least 10 percent this spring and summer – Turf Talk – Investing in the water system and planning for drought – TMWA speakers available – May workshops

May 2015 – Save at least 10 percent this spring and summer – Turf Talk – RGJ public records request – June workshops – TMWA receives national award for water treatment plant – Conservation is a commitment

June 2015 – Save at lest 10 percent this summer – Turf Talk – Restaurant pitch in – Board seeks input

July 2015 – 2015 Water Quality Report – Ten easy ways to save 10% – Turf talk – Are we saving water? Do you know a conservation hero? This is Reno requests customer info

August 2015 – Keep up the good work in saving 10% – Are we saving? – Turf Talk – Learn about your water in September – One Truckee River

September 2015 – Keep up the good work in saving 10% – Community conservation results – Reporting water waste – Winterization workshops – Prescription drug roundup – Conservation champion

October 2015 – Keep up the good work in saving 10% – Truckee River Fund update – Turf Talk – Winterization workshops – Conservation hero – Need a water expert?

November 2015 – Don’t forget to winterize – How to detect leaks – The value of water – Many convenient ways to pay your bill

December 2015 – Special “Thank You” issue for successful community conservation effort – Truckee River Operating Agreement – 2015 Conservation report

January 2014 – Winter tree watering – Water supply and storage – Payment options – Get social. Media that is! – How to detect a leak

February 2014

March 2014 – TMWA plans for dry years – Help to prepare your yard – Fix a Leak week – Prescription drug roundup – TMWA’s free workshop series – Cross connections

April 2014 – Watering days and timer settings – Water supply update – Drinking Water Week – Tahoe to Tap workshop – Tree care workshop – Rehabilitation of the water system

May 2014

June 2014 – 2014 Water Quality Report – Water supply update – Fire hydrant use is illegal – Ways for customer input – The value of your water

July 2014 – Water supply update – Reporting water waste online – The value of your water – Water weather wisely – Consolidation update – Identifying a TMWA employee – Summer construction and TMWA’s investment in infrastructure

August 2014 – Please reduce your outdoor use by 10% – Ways to save 10% – Hydroelectric plant tours – Water treatment plant tours

September 2014 – Please reduce your outdoor use by 10% – RGJ requests customer info – Please report water waste – October workshops – TMWA recognized for financial achievement

October 2014 – Water supply update – October workshops – Winterization reminder – Truckee River Fund update – Payment options

November 2014 – Thanks for doing your part in saving water – Avoid cross connections – How to winterize your home – How to detect a leak

December 2014 – New online access for customers – New phone system directs customers to help – Holiday mail delays – Protect your home while you’re away – Many ways to provide comment at TMWA

January 2013 – Winter tree watering – TMWA speakers available – 24/7 account access – TMWA on Facebook & Twitter – Don’t wait past your bill due date – The value of your water

February 2013 – Tracking our water supply – Payment address change – SAC positions available – The value of your water – Need to reach TMWA?

March 2013 – Payment address change – Workshops – Fix a Leak Week – Get your yard ready for spring – Prescription drug roundup – Building women career fair

April 2013 – Assigned-day watering – Spring yard work planned? – 24/7 account access – Drinking water week

May 2013 – 2013 Water Quality Report – TMWA plans for dry years – 2013 workshop series – Moving tips – The value of your water – Fire hydrant use is illegal

June 2013 – 2013 Water Quality Report – Assigned-day watering – Conservation specialists & water usage reviews program – Tours & workshops – Connect with us on social

July 2013 – Water weather wisely – Identifying a TMWA employee – Water Quality Report – The value of your water – Weather-wise watering & tree care tips – Summer construction and TMWA’s investment in infrastructure – YouTube videos available

August 2013 – September plant tours – Paperless billing – Ask an arborist – The value of your water – Truckee river flow & storage

September 2013 – October workshops – TMWA’s financial achievement – TMWA at Work videos – Payment options

October 2013 – Partnership for Safe Water award – Speakers available – Value of water – Hydro generation – Shade Tree Week and fall planning – Get social with TMWA!

November 2013 – Winterization tips – Reduced fees for credit card payments – Value of water – TMWA provides many ways for customer input

December 2013 – What causes high winter water bills? – Easy ways to detect a leak – Fees reduced for credit card payments – TMWA always takes steps to ensure accurate bills – Value of water