Billing & Payment Options

Automatic Payments With AutoPay to Replace RapidPay Starting March 9, 2021

The AutoPay electronic funds transfer process (replacing RapidPay) can automatically deduct your monthly payment from your bank account on the date your water bill is due.

With the implementation of our new billing system, and switch to AutoPay, we have been able to update and expand the payment types accepted.  When you get your next bill, please visit this page to sign up for TMWA’s new AutoPay service.

Note: If you have already set up payments with our old “RapidPay” system, there is no need to do anything; your payments will continue uninterrupted.  

Here’s How it Works:

With AutoPay, as with any Electronic Funds Transfer (EFT), you tell us which payment method, you would like to use each month (debit/credit card). TMWA will still send you a monthly water bill showing the payment and due date, but you won’t need to take any action. In addition, if you have any questions about your water bill, you may always contact TMWA at 834-8080 for clarification.

It’s that easy! Just click the “Sign up for AutoPay” link below and take the following steps:

  1. Log into our customer account portal (you will need to setup your online account if haven’t already done so).
  2. Click Bills & Payments in the left navigation bar.
  3. Select the AutoPay button on the right side of the screen.
  4. Follow the instructions on the AutoPay enrollment page.

Set Up An Account

Now you can pay your bill online for free each month using your checking or savings account. If this is your first visit to our new system, you will need to establish a new user name and new password using the account number that came with your most recent bill.

SIGN UP

Make a One-Time Payment

If you haven't established an online account yet—or wish to make a quick, one-time payment—click the link below.

NOTE: When signing in, please use ALL CAPS and provide last name of account holder along with house number and street name only. Do not include street type after street name (e.g. drive, street or court).” Sample Login


Make One-Time Payment

Just Drop It In The Mail

Simply use the return envelope provided to mail your monthly payment to: TMWA PO Box 12000 Reno, NV 89520-0006

Give Us A Call

Pay your bill 24 hours a day, seven days a week. Payment options include using your checking account or a major credit card. Call: 775-834-8080.

NOTE: TMWA Office Closed to Public Until Further Notice

In an effort to curb the spread of COVID-19, beginning on Tuesday, March 17th, TMWA’s Capital Blvd. Office will be closed to the public. Payments will be limited to drop-boxes, mail-in payments, phone payments and electronic transactions.

Pay at TMWA’s Office

Located at 1355 Capital Blvd., at the corner of Capital and Corporate Boulevards, our lobby is open Monday through Friday 8 a.m. to 5 p.m. If you simply wish to drop off your payment, you may take advantage of our convenient payment drop box, located outside along Corporate Blvd.

Store Payment Locations

TMWA accepts payment at many grocery and convenience store locations. Please note that customers must have their bill with them in order to make a payment, and that there is a $1.50 Western Union charge for this service. In addition to the locations listed below, Walmart stores also offer bill payment services.

Many Ways to Pay

TMWA makes bill payment easy by offering numerous ways to pay your bill.

Learn More

Paperless Billing

Instead of receiving a bill in the mail each month, we’ll email you a notification when your bill is ready to view. Log in and change your settings today!

Get Started

Set up your TMWA account to access all of our convenient customer service options today.

GET STARTED