As a community-owned utility, TMWA’s primary focus is to provide high-quality drinking water service to our customers.

To accomplish this, it’s critical to stay close to customers’ expectations and experiences. Satisfaction surveys are a vital tool in this effort to continuously assess how we are doing and to help guide areas of needed improvement.

We also understand most people are bombarded by surveys. We know “survey fatigue” is a real thing! That’s why TMWA paces our satisfaction surveys to ensure customers receive a survey no more often than once every two years.

We do this by limiting our survey requests to only 25% of our customers emails every six months. This happens in the spring and fall. This effort includes reporting survey findings back to you—with answers to common questions and concerns as part of our commitment to improve your experience with us.

Taking Action on Feedback:

Constructive feedback really is a gift to us and guides our efforts to make information about TMWA easy to access and understand. Examples of this are the Popular Annual Financial Report (featured in the January Bill Insert) and the Water Resource Plan At-A-Glance Report (featured in the November Bill Insert). See all of TMWA’s past newsletters at tmwa.com/quality-delivered-newsletter.

Customer Comment Corner

TMWA’s satisfaction survey includes one open-ended question: “If you have additional thoughts or perspectives, please share.” The comments below represent common topics voiced from the Fall 2025 survey:

TMWA customers can get direct answers to their water quality questions by calling 775-834-8118. Additionally, TMWA maintains a Water Quality Look-Up webpage (tmwa.com/lookup) where customers can view water quality test results by neighborhood. Lastly, TMWA produces a report on conformance to the Safe Drinking Water Act every year by July 1st. See the most recent Water Quality Report at tmwa.com/quality.