Water Rules Questions & Answers

Q: What are TMWA’s Rules?

A: The Rules of the Authority govern how business is conducted by specifying:

Conditions under which water will be delivered.
Application requirements for people requesting to receive water from the Authority.
The procedure for a customer to discontinue receiving water.
Rights of the Authority to terminate delivery of water.
Circumstances and procedure to restore delivery of water.
Information to be furnished by the Authority regarding billing for payment for the delivery of water.
Procedures for estimation of bills and proration of bills.
Customer responsibility for payment of bill and procedures for adjustments.
Application process for developers or builders of projects that require new or modified water system facilities.
Cost responsibilities for new or modified facilities.
Definition of ownership and access to Authority facilities.
Water resources required to be dedicated to obtain a will-serve letter.
Dispute resolution procedure.
Retail and Wholesale service boundaries of the Authority