Truckee Meadows Water Authority
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Important Update Regarding In-Store Bill Payment Options

November 6, 2023

As we continue to enhance the convenience and security of your bill payment options, we want you to know about an upcoming change regarding in-store payments. Effective March 1, 2024, the Western Union bill payment service will no longer be available for TMWA bills at participating retailers.

CheckFreePay logoHowever, we’re excited to let you know about our partnership with CheckFreePay, a widely accepted in-store payment network, offering you continued ease and flexibility when making your TMWA payments. Look for the CheckFreePay logo at convenient locations across the TMWA service territory, including grocery stores, pharmacies, and other retailers you likely visit already.

With CheckFreePay, paying your TMWA bill in-store is simple and efficient:

  • Bring your current TMWA bill or account number.
  • Locate the CheckFreePay counter at your chosen retailer.
  • Tell the cashier you’d like to pay your TMWA bill.
  • Provide your account information and payment amount.
  • Your payment will be credited to your TMWA account.

CheckFreePay offers several benefits:

  • No fees for cash payments (the standard convenience fee applies for card payments).
  • Widely available: Look for the CheckFreePay logo at your local grocery stores, pharmacies, and other convenient locations.

We understand that changing payment methods may require some adjustment. For your convenience, we’ve compiled a list of CheckFreePay locations within the TMWA service territory on our website at tmwa.com/payments. You can also explore our full range of convenient payment options, including online, by phone, and through automatic payments.

We appreciate your understanding and continued support as we work to evolve our payment services to best meet your needs. If you have any questions about this change or CheckFreePay, please don’t hesitate to contact our Customer Service department at (775) 834-8080.

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1355 Capital Blvd
Reno, Nevada 89502

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Customer Service
775.834.8080

Emergency Hotline (24 hr)
775.834.8090

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Truckee Meadows Water Authority is a community-owned water utility, overseen by elected officials and citizen appointees from Reno, Sparks, and Washoe County.

© 2025 Truckee Meadows Water Authority. All Rights Reserved.

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