Water Rules Questions & Answers

Q: What are TMWA's Rules?

A: The Rules of the Authority govern how business is conducted by specifying:

• Conditions under which water will be delivered.
• Application requirements for people requesting to receive water from the Authority.
• The procedure for a customer to discontinue receiving water.
• Rights of the Authority to terminate delivery of water.
• Circumstances and procedure to restore delivery of water.
• Information to be furnished by the Authority regarding billing for payment for the delivery of water.
• Procedures for estimation of bills and proration of bills.
• Customer responsibility for payment of bill and procedures for adjustments.
• Application process for developers or builders of projects that require new or modified water system facilities.
• Cost responsibilities for new or modified facilities.
• Definition of ownership and access to Authority facilities.
• Water resources required to be dedicated to obtain a will-serve letter.
• Dispute resolution procedure.
• Retail and Wholesale service boundaries of the Authority

Q: Where can I find the TMWA Rules?

A: Current rules are available on our Water Rules page.